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Urns Plus offers Custom Cremation Urns, Angel Cremation Urns, Motorcycle Urns, Funeral Urns, Military Cremation Urns, Infant & Child Cremation Urns, Keepsake Urns, Companion Cremation Urns, Urn Necklaces, Burial Urn, Companion Cremation Urns, Inscription Urns, Decorative Cremation Urns, Bronze Urns, Art Urns, Bikers Urn, Garden Stone Urns, Carved Urns, Oversized Cremation Urns, Pet Urns, Cat Urns, Dog Urns and Pet Cremation Urns.

Frequently Asked Questions

If your question is not answered below, please call (800)640-1158 and a customer service representative will be happy to assist you.

General Cremation Urn Questions
General Cremation Jewelry Questions

Shipping Questions
Ordering Questions

General Cremation Urn Info

 

Q.    What is the difference between the 12 Cremation Urns and the Custom Cremation Urns you offer?

A.    We offer 12 popular cremation urn designs at a lower price to give virtually everyone the chance to have a personalized Cremation Urn for their loved ones at a reasonable price. The $399 price includes one of the 12 top designs featured in our home page and front panel personalization with name and dates.

The Custom Cremation Urns start at $474 and can be customized from hundreds of designs that beautifully reflect the life of the person memorialized. By customizing all sides of the cremation urn, it tells a story evoking memories and commemorating a special life.

Q.   How do I customize a Cremation Urn?

A.   To make a cremation urn a Custom cremation urn, select any of the top designs available and then add 3 more side panel designs that reflect your loved one's life interests, hobbies or favorite scriptures. You can take the personalization a step further by including a Custom Text panel where you would inscribe your own message. The result will be a truly personalized cremation urn that will memorialize your loved one for years to come.

Q.    What's included with my Cremation Urn purchase?

A.    Regardless of the price, every cremation urn we sell includes FREE personalization (name and dates), a FREE velvet bag for the cremated remains, and FREE ground shipping.

Q.    What makes Personal Monument Custom Cremation Urns special?

A.    Personal Monument Custom Cremation Urns beautifully reflect the life of the person memorialized, as each one tells a story evoking memories and commemorating a special life.  The combination of hand-carved designs, colors and styles are virtually infinite, ensuring no two Personal Monument Custom Cremation Urns need ever be alike.

Q.    Can these cremation urns memorialize someone who was not cremated?

A.    Yes, Our decorative cremation urns commemorate a loved one's life. It can be displayed as a special tribute and contain items other than cremains when used as a Keepsake Urn. Our oversized cremation urns can be used as a "Memory Box" to keep and store commemorative personal items such as jewelry, correspondence or other items of significance to the family.

 

Q.    What is the size and weight of your cremation urns ?

A.    At 9.5" x 9.5" x 7" tall, Our cremation urns are large enough to hold an adult's cremains and a perfect fit in a standard size columbarium niche. Unlike other burial urns, our cremation urns weight about 14 lbs.

 

Q.    What material are your cremation urns made from?

A.    Our Personal Monument™ Custom Cremation Urns are made from engineered stone cast from quarried marble and other natural ingredients.

 

Q.    How are the cremated remains placed in the Cremation Urns?

A.    On the bottom of the Cremation Urns , you will find a bronze finished closure panel secured with screws.  Unscrew and place this bottom panel to the side.  Open the temporary container holding the cremains.  You should find that the cremated remains are stored in a plastic bag.  Place this bag into the Velvet Liner that comes with each Cremation Urn.  This is strongly recommended to offer the absolute highest level of protection and to ensure the remains are laid to rest respectfully. Place the Velvet Liner inside the Cremation Urn and secure the bronze finished closure panel with the screws.

 

Q.    Do we have to choose a different design for each panel?

A.    No, it is up to the family how many different designs they choose.  Personal Monuments™ can incorporate up to five different designs including the name panel or custom text panels, or they may choose to repeat the same design on several or all panels.

 

Q.    Do Personal Monuments come fully personalized?

A.    Yes, Personal Monuments™ will arrive to your place of business or other specified location fully personalized, complete with a name, birth date, and date of passing if a name panel was chosen.  No additional personalization will be necessary.

 

Q.    Does a name have to be placed on the front?

A.    No, the Name Panel can be placed in any of the four sides or replaced with any standard design or custom text.

 

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General Cremation Jewelry Info

 

Q.    What and how much can the Urn Necklaces hold?

A.    The Keepsake Pendants are designed to hold a small portion of cremated remains, a lock of hair, dried ceremonial flowers, or even sacred ground from the burial site. The Urn Pendants may be worn or kept at home.

Q.    What's included with my Cremation Jewelry purchase?

A.    Your Cremation Lockets include a FREE beautiful velvet box for safekeeping or gifting. A miniature funnel is also provided FREE of charge to assist in filling the Cremation Pendant. All Memorial Jewelry purchases also include FREE small tube of Fast Setting Epoxy Cement to create a permanent bond. You will receive filling and sealing instruction with your Memorial Jewelry order.

Q.    Can these Cremation Lockets memorialize someone who was not cremated?

A.    Yes, you can place a lock of hair, dried ceremonial flowers, or even sacred ground from the burial site in the Jewelry Keepsake Pendants.

 

Q.    How are the remains placed inside the Cremation Lockets?

A.    Unscrew cap of keepsake Pendant. Use the funnel provided to insert the remains in the Keepsake Pendant. Glue cap of Keepsake Pendant back on (with provided adhesive.) You will receive complete filling instructions with your Jewelry Keepsake Pendant order.

Q.    Do you have different Cremation Lockets for men and women?

A.    NO. Our cremation jewelry line is unisex.

 

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Shipping

 

Q.    How much is Shipping and Handling for the Cremation Urns?

A.   Our shipping and handling charges for Cremation Urns are as follows:

Ground shipping & handling charges are free for every cremation urn order.

Second day shipping & handling fee is $65.

Next day shipping & handling fee is $95.

In some cases our products may be available for Saturday or Sunday delivery for an additional charge.  Please remember these shipping times do not include production time of your Personal Monument™ Cremation Urn.

 

Q.    How much is Shipping and Handling for the Urn Necklaces?

A.   Our shipping and handling charges for all jewelry items are as follows:

Ground hipping & handling fee is $15 up to three items. i.e. an order with 4 jewelry items will ship Ground for $30.

Second Day shipping & handling fee is $25 up to three items. i.e. an order with 4 jewelry items will ship Second Day for $50.

Next Day shipping & handling fee is $45 up to three items. i.e. an order with 4 jewelry items will ship Next Day for $90.

In some cases our products may be available for Saturday or Sunday delivery for an additional charge.  Please remember these shipping times do not include production time of your Personal Monument™ Cremation Urn.

 

Q.    When will I receive my cremation urns?

A.   All Personal Monument™ Cremation Urns (custom or not) will ship 24-48 hours after receipt your order (Monday-Friday). Add this production time to the shipping method you selected to estimate delivery date.

 

Q.    When will I receive my cremation jewelry?

A.   All cremation necklaces will ship 24-48 hours after receipt your order (Monday-Friday). Add this production time to the shipping method you selected to estimate delivery date.

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Ordering

 

Q.    How fast will I get my order and how will I confirm it's accuracy?

A.    Before finalizing the checkout process you will have several opportunities to verify the items, the designs selected, the text provided (if any) and their positioning. After placing an order, you will receive an email confirmation also including the designs you selected. Your Personal Monument™ will ship within 24-48 hours after we receive your order approval (Monday-Friday).

 

Q.    What is the best way to choose the designs from all that you have to offer?

A.    Make a list of your loved one's interests, hobbies, sports, favorite quotes, scripture verses, or sayings. Search our website for these words and you will see the designs we have available for each keyword. You can also browse our website designs for specific categories pertaining that remind you of your loved one.

 

Q.    Do I have to pay you taxes for the order?

A.    *We only collect taxes for orders shipping to Florida.

 

 

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Urns Plus
PO Box 100 Boynton Beach, FL 33425
Phone: 800-640-1158
Email: info@urnsplus.com